Terms & Conditions
This Privacy Policy applies to persons who visit www.mattressmarket.store through any online channel/resources like the website or mobile site. The applicability of this Privacy Policy also extends to persons who visit the offices or sales channels of www.mattressmarket.store. The Privacy Policy covers the practices for handling and securing your Personal Information by www.mattressmarket.store.
As a User / Customer of www.mattressmarket.store, you agree to abide by the norms mentioned herein. This Privacy Policy does not apply to the websites, mobile sites, and mobile apps of other third parties, even if their websites are linked to the www.mattressmarket.store website. We recommend that you review the privacy statements of the other parties with whom you interact.
What personal information or data is collected from you, and how do we use it?
“Personal Information” means and includes all information collected for lawful purposes and for meeting the objectives of www.mattressmarket.store. The information also includes details that can be linked to an individual or used to identify that individual, viz., name, contact number, email address, etc.
When you visit the www.mattressmarket.store website, we may collect information regarding the domain name and host from which you are accessing the website, the Internet Protocol address of the computer/laptop or internet service provider you are using, and any other statistical data. The users/customers are informed through this Privacy Policy that www.mattressmarket.store uses cookies and tracking technology for website and mobile site users, depending on the features offered. Personal information will not be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. www.mattressmarket.store also requests its users/customers to go through the cookies as mentioned below in this Privacy Policy.
Restriction on the sharing of information
Restriction on the sharing of information
Users / Customers of this website may share contents or information, reviews, comments, send communications; and submit suggestions, ideas, comments, questions or other details, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights of others or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”.
Users / Customers are also restricted from uploading any explicit content that is not acceptable to the public in general and is injurious to the minds of children.
Surveys and competitions
From time to time, our site may request information from users via surveys or competitions. Participation in these surveys or competitions is completely voluntary, and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address) and demographic information (such as gender and age). Contact information will be used to notify the winners and to award prizes. Survey information will be used for purposes of monitoring or improving the functionality and user satisfaction of this site. We do not share aggregated demographic information with our partners or advertisers.
Registration
If you choose to become a registered member/user/customer of www.mattressmarket.store, you must provide us with your name, contact number, e-mail address, etc. This information is collected on the registration form for several reasons, which are as follows:
- To allow us to contact you for customer services, if necessary.
- To make our services easily available to you.
- To confirm your new registration and each shopping or purchase you make.
- This information is used to contact you about the services on our site in which you have expressed interest.
Procedure for the collection of information and its use
We are the sole owners of the information collected on this website, www.mattressmarket.store. We only have access to/collect information that you voluntarily provide us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use the information provided by you to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, unless required by government or statutory authority, or regulatory offices under the law.
Unless you ask us not to, we may contact you via email in the future to inform you about the upcoming promotional offers or new services, or changes to this privacy policy.
Your access to the information provided by you
- You may choose to visit our site at any time to check or review, or revise the following information or data provided by you, by contacting us via email or the customer helpline number given on our website www.mattressmarket.store.
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or by looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, invoicing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Updates
- SHABISTA GENERAL TRADING LLC-FZ maintains the website https://mattressmarket.store/
- The United Arab Emirates is our country of domicile, and the governing law is the local law.
- All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the U.A.E.
- Visa or MasterCard debit and credit cards in AED will be accepted for payment
- We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of the UAE
- Customers using the website who are minors/under the age of 18 shall not register as a User of the website and shall not transact on or use the website
- Cardholder must retain a copy of transaction records and Merchant policies and rules
- User is responsible for maintaining the confidentiality of their account
Our Privacy Policy may change from time to time, and all updates will be posted on this page. With whom is your personal information shared? We do not share customer information collected on the website with anybody. Shabista General Trading LLC-FZ is the sole user of such information, and this information is used to contact the users for further promotions and to share product-related information only. We review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version. You may always submit concerns regarding this Privacy Policy via email to info@sgt-me.com, and we will respond to all reasonable concerns or inquiries.
Thank you for visiting our website!
Warranty Terms
If you choose to become a registered member/user/customer of www.mattressmarket.store, you must provide us with your name, contact number, e-mail address, etc. This information has been collected on the registration form for several reasons, which are the following:
To avail warranty benefits, it has to be registered with the company.
Warranty is valid only on purchases made from www.mattressmarket.store or company-authorized sellers (authorized by Sheela Foam Ltd.).
If purchased from www.mattressmarket.store, the warranty will be automatically registered on delivery of the mattress.
If purchased from company-authorized sellers (authorized by Sheela Foam Ltd.). The warranty has to be registered within 30 days by the customer on https://www.mattressmarket.store/warranty/registration by providing the requisite information.
The information provided by the customer on the warranty registration URL must be accurate to claim the warranty.
The duration of the warranty is product and model-specific. The duration mentioned on respective product pages on www.mattressmarket.store or by company-authorized sellers at the time of purchase will be applicable.
To obtain a warranty claim, the customer will need to provide the invoice.
Your online e-warranty card (doesn’t require a signature) and the relevant cash memo must be preserved and have to be produced along with the mattress in case of a complaint.
Please email us at gchishti@sgt-me.com to register your complaint.
Warranty does not cover the following:
Warranty is limited to sagging, crumbling, and natural disintegration of only the mattress core and does not include damage to accessories and fabric, such as tears, stains, color fading, bleeding, soil, burns, pilling, and bobbins from usage.
Warranty does not cover depression of less than 15 mm for mattresses up to a thickness of 125 mm or 37 mm for mattresses above 125 mm, for mattresses under normal conditions of domestic use.
Warranty is NOT valid if the original configuration of the product is changed.
Warranty is valid only if proper care of the mattress is taken as per the use and care directions given herewith.
Damages not specifically listed herein will not qualify for warranty benefits.
The company’s decision will be final on the nature of the defects and the applicability of the warranty.
Warranty settlement value (WSV)
All valid complaints under the applicable terms of warranty will be settled directly by the Company.
No offers or schemes will be applicable on warranty settlement, i.e., replacement or up-gradation.
The company will replace the defective mattress with a new Sleepwell / Kurlon mattress of the same size, same and model as was purchased earlier. No offer or scheme will be applicable.
In case the earlier product has been discontinued/ upgraded, you can upgrade the product by paying the differential directly to the company.
In case the customer is unable to present the invoice, the Company, at its discretion, can accept redressal and shall take its Retail Price less than 10% as the value for Pro-rata calculation. MRP will be as applicable on the Consumer’s purchase date.
The customer has the choice of either buying the same model or upgrading to a higher model of Sleepwell/Kurlon, by paying the difference over the WSV. No Offer/Scheme shall be applicable.
Warranty settlement value (WSV)
All valid complaints under the applicable terms of warranty will be settled directly by the Company.
No offers or schemes will be applicable on warranty settlement, i.e., replacement or up-gradation.
What to expect from your mattress/use and care?
At first, your new mattress may feel a little different from the mattress you have been sleeping on, and sometimes your body will tell you so. Your body will soon adjust to the benefits of your new mattress while your mattress also adjusts to your sleeping style. This may take several weeks and lead to differential softening.
Body impressions are expected within a period of time. The more plush or thicker your mattress, the more comfort layers it will contain. It is a requirement that you rotate your mattress every 2 weeks for the first 4 months and every 3 months thereafter, using all surfaces of the mattress to assist in settling the comfort layers evenly, except those mattresses that have directional instructions, like head and feet direction.
Body impressions of 15 mm for mattresses up to a thickness of 125 mm or 37 mm for mattresses above 125 mm are not considered a manufacturing fault and are a normal part of wearing in your mattress. Flexible Polyurethane Foam does soften with normal use, and this has no bearing on its performance.
Ensure that the length & width of the bed match the mattress to ensure a proper fit and to avoid damaging your mattress.
A base that is not supportive or resists air circulation may damage your mattress and VOID your warranty. If you have a slat base or slatted bed frame, please confirm that the slats are supported in the middle of the bed with a centre support leg or substantial support beam. Do not lay the mattress on an uneven bed surface, and do not keep any items below your mattress.
In case of storage beds, we recommend that you remove the mattress before opening the storage space, as it can have a roll together effect on your mattress and damage the mattress. This is not considered a fault with the mattress.
Avoid sitting on the edges of the mattress and avoid prolonged habitual sitting on the same part of the mattress while watching television, etc., for the durability of your mattress.
We recommend that you use a Sleepwell / Kurlon mattress protector to protect your mattress from moisture seepage, liquid spills, spots, etc.
Avoid exposure to excessive moisture/humidity, temperature, or other extreme environmental conditions.
Before you remove polythene packaging, it is meant only for protection during transit.
We suggest using a liquid-resistant sheet when infants and young children are using the mattress.
Bending, folding, dragging, standing, or jumping on the mattress can damage your mattress.
Your mattress has been specially packed for transit safety, and it may take 2-3 days for the length and width to settle down to their actual size, after it has been taken out of its tight packaging.
Dimensional Tolerance: Tolerance for Sleepwell / Kurlon mattresses: Length or Width. +/-12mm.
Please consider this information as what is recommended. If you have any further queries, please contact our service team, who can answer any of your questions.
SHABISTA GENERAL TRADING LLC FZ.
UAE
Email: gchishti@sgt-me.com
Website: www.mattressmarket.store
Delivery Policy
We deliver our products across the United Arab Emirates. We have our own delivery vehicle for delivery purposes.
Delivery Timelines for Orders received before 2 PM GST: Dubai, Sharjah, Ajman, within 24 hours (Monday to Saturday), and other Emirates, 24 to 48 hours.
Free delivery across the UAE, and for exchange or return of products will incur an additional 200 AED logistics charge.
Avoid any delivery delay by providing your full address along with your contact details.
